We follow the conditions of the mentioned carriers. If you send a package through SendSmart Solutions you agree to these terms. The terms of the shipping companies can be found on the respective companies’ websites.
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To calculate the price of your shipment, we need both outer packaging dimensions (width x height x length in cm) and real weight on each package.
The volume is converted to volume weight. What the conversion factor is varies slightly from carrier to carrier, but mainly 1m3 = 200 kg is used. (length x height x width in cm / 5000). See Volume Weight: DHL Express
The highest volume and real weight are used to calculate the price. If you have a large box of low weight, you pay for volume (the space the box takes), while you have a small box of high weight you pay for the actual weight.
The transit times we specify are estimated delivery times. In most cases, the shipment will be delivered within the time specified, but delays may occur as a result of local weather conditions, customs clearance, incorrect address etc, or conditions that come under force majeure.
You always get a tracking number from us when you send. Follow the tracking and let us know immediately if any delays or other deviations occur. Tracking numbers should also be given to the recipient. Problems with customs clearance or address errors are most easily solved by the recipient contacting the shipping company.
Customs clearance in the recipient country
All goods shipped between two countries are subject to customs clearance. We do not have an overview of customs rules and tariffs in the recipient country. It is the customer’s responsibility to investigate any prohibitions, tariffs, import licenses, etc.
SendSmart Solutions is responsible for the shipping, and we also fill out the customs documents that must be included in order to receive the shipment.
It is always the recipient who has to pay any customs duties or fees in the recipient country. If a shipment is stopped in customs and is not possible to introduce, or the recipient is not willing to pay any VAT / fee to local customs authorities and the package is requested in return, one must also pay for the return shipment.
SendSmart Solutions will of course assist with assistance if your shipment is left in customs.
Why you should choose SendSmart Solutions as your supplier?
We can also offer imports from other countries. The easiest thing is if the sender has an email address that we can use to send over a shipping letter. Delivery time to Norway depends on the sender being quick to follow up.
All shipments abroad can be insured if desired. Customs value and insurance value must be equal. Fedex is the only supplier to insure and ship jewelry. The maximum insurance value of jewelry is $ 1000.
If your shipment is damaged during transport, the recipient must make a note to the driver delivering. Since the shipping company will inspect the package in case of damage nothing can be thrown.
To send a shipment, the following information is required:
- Recipient (name or company)
- Contact person and telephone number
- Street address and house number
- Zip code and city name
Frequently asked questions
Send by truck, plane or via various shipping options. We do all the hard work of comparing and setting up the ideal combination. We can help you ship everything from simple packages to entire households to jewelry to hugely valuable antiques.
We can send everything from an important document to all the monthly e-commerce sales. With SendSmart, regular, irregular and one-off shipments are just as easy for you to manage. We can handle everything on your behalf.