We have changed our name to SendSmart Solutions.

Pivacy Policy

Objective, Assignment, and Communication Of Data

This privacy policy applies to SendSmart Solutions AS (“SendSmart”, “we” or “us”) with organization number 989 079 255 and registered address at Pløens gate 2B 0181 Oslo.

SendSmart acts as data controller for the processing of personal data described in this privacy policy.

If you have any questions about this privacy policy or the assessments we have made, you can contact us at info@sendsmart.no or by phone +47 22 40 29 60. For the exercise of your rights, you can find more information in point 7 below.

Processing Method

SendSmart is a provider of complete solutions for packaging and special shipping, print and copy and rental of post boxes. As part of our special freight offer, we have complete solutions for safe and secure freight/dispatch to and from destinations all over the world. Wrapping and packaging that fits what our customers are transporting can of course also be obtained from us. We also offer flexible and cost-effective solutions for printing and copying. If necessary, our customers will also receive help with graphic design. In our store at Youngstorget in Oslo, we offer our customers safe rental of post boxes that are ideal for both companies and private individuals. Upon request, SendSmart will also be able to offer to forward shipments via post or scan.

As a customer with us, one of our main priorities is that you should trust us and how we process your personal data. In this privacy policy, we will therefore explain why we collect information about you, how we use the information and how we safeguard your privacy.

The privacy policy applies to the processing of personal data that is necessary for us to be able to offer our services to you as our customer. Vi vil også behandle noen personopplysninger i forbindelse med din interaksjon med våre nettsider sendsmartsolutions.com.

Cookies

The privacy policy applies to the processing of personal data about the following persons:

  • Private customers
  • Contact persons at our business customers
  • Contact persons at our suppliers and partners
  • Besøkende på våre nettsider no

Customers’ Rights

Below we have provided an overview of the purposes for which SendSmart processes personal data, the types of personal data that are processed and the legal basis for the processing.

The Customer also possess the right to fully or partially object:

In order to process your request to receive our services for packing and shipping, or to provide you with an offer for such services, via our shipping form on our website, we have to process certain personal data about you as a customer. In this context, we will process the following personal data:

  • Name
  • Address
  • Email address
  • Telephone number

This type of processing of personal data is done because it is necessary to fulfill an agreement with you on the delivery of parcel and shipping services or as a pre-contractual necessity for us to give you an offer in connection with the conclusion of such an agreement on the delivery of parcel and shipping services cf. GDPR artikkel 6 nr. 1 bokstav b).

Furthermore, SendSmart must process your payment information in order to be able to complete payment for the relevant service that you wish to receive from SendSmart. This type of processing of personal data is also done to fulfill the service agreement with you, cf. GDPR article 6 no. 1 letter b).

If you do not enter into an agreement with SendSmart by virtue of being a private person (private customer), but instead act as a contact person or representative on behalf of a business customer, we will process the same personal data as mentioned above on the basis of GDPR article 6 no. 1 letter f). The processing of your personal data as a contact person for a business customer will be linked to our legitimate interest and purpose of being able to manage our contractual offer, contractual relationship or communication in connection with the contractual relationship, towards our business customers.

Data Controller’s Rights

In order to be able to process your request to receive our services for print and copy, or give you an offer for such services, via our form for print and copy on our website, we have to process certain personal data about you as a customer. In this context, we will process the following personal data: In this context, we will process the following personal data:

  • Name
  • Address
  • Email address
  • Telephone number
  • Any other personal information if you have provided such information on your own initiative in the message field in the form for print and copy on our website

This type of processing of personal data is done because it is necessary to fulfill an agreement with you on the delivery of print and copy services or as a pre-contractual necessity for us to give you an offer in connection with entering into such an agreement on the delivery of package and shipping services cf. GDPR article 6 no. 1 letter b). Alternatively, personal data in connection with pre-contractual communication and offers may also be processed on the basis of your consent, cf. GDPR article 6 no. 1 letter a).

Furthermore, SendSmart must process your payment information in order to be able to complete payment for the relevant service that you wish to receive from SendSmart. This type of processing of personal data is also done to fulfill the service agreement with you, cf. GDPR article 6 no. 1 letter b). This type of processing of personal data is also done to fulfill the service agreement with you, cf. GDPR artikkel 6 nr. 1 bokstav b).

If you do not enter into an agreement with SendSmart by virtue of being a private person (private customer), but instead act as a contact person or representative on behalf of a business customer, we will process the same personal data as mentioned above on the basis of GDPR article 6 no. 1 letter f). The processing of your personal data as a contact person for a business customer will be linked to our legitimate interest and purpose of being able to manage our contractual offer, contractual relationship or communication in connection with the contractual relationship, towards our business customers.

3.3 Processing of personal data in connection with ordering, purchasing and renting mailboxes

In order to be able to process your request to receive our service for renting a mailbox at SendSmart, or give you an offer for such a service, via our mailbox form on our website, we have to process certain personal data about you as a customer. In this context, we will process the following personal data:

  • Name
  • Address
  • Email address
  • Telephone number
  • Any other personal information if you have provided such information on your own initiative in the message field in the mailbox form on our website

This type of processing of personal data is done because it is necessary to fulfill an agreement with you about renting a post box or as a pre-contractual necessity for us to give you an offer in connection with entering into such an agreement about renting a post box cf. GDPR article 6 no. 1 letter b). Alternatively, personal data in connection with pre-contractual communication and offers may also be processed on the basis of your consent, cf. GDPR article 6 no. 1 letter a).

Furthermore, SendSmart must process your payment information in order to be able to complete payment for the relevant service that you wish to receive from SendSmart. This type of processing of personal data is also done to fulfill the service agreement with you, cf. GDPR article 6 no. 1 letter b).

If you do not enter into an agreement with SendSmart by virtue of being a private person (private customer), but instead act as a contact person or representative on behalf of a business customer, we will process the same personal data as mentioned above on the basis of GDPR article 6 no. 1 letter f). The processing of your personal data as a contact person for a business customer will be linked to our legitimate interest and purpose of being able to manage our contractual offer, contractual relationship or communication in connection with the contractual relationship, towards our business customers.

3.4 Processing of personal data in connection with marketing

SendSmart behandler per i dag ingen personopplysninger om våre kunder for å utføre markedsføringsaktiviteter. This is nevertheless something that SendSmart may initiate in the future, so that you as a customer will be able to get the best possible information about our services and offers.

To the extent that SendSmart processes personal data about you as a customer in order to send you digital marketing, this will only be carried out if you have given your consent to this. Digital marketing includes, among other things, newsletters and other marketing material sent via e-mail or SMS. For this purpose, we will only use your name (or job title) and your e-mail address or telephone number. This processing of personal data will be done in accordance with GDPR article 6 no. 1 letter a) and Section 15 of the Marketing Act (consent).

You will be able to revoke your consent to marketing at any time. You can do this by clicking on the link in the e-mail you receive from us or by contacting us directly.

3.5 Use of cookies

SendSmart does not use any cookies on the website www.smartsolutions.no beyond what is absolutely necessary to operate the website.

3.5 Use of cookies

In some cases, SendSmart will be able to hand over personal data to others to the extent that it is necessary for the administration of our operations and to be able to carry out our business.

SendSmart can, among other things, share your personal data with our supplier of IT systems and technical assistance, CRM systems and supplier contact forms on our website. These actors process personal data as a data processor, and their processing is subject to a data processor agreement. The suppliers are required to act according to documented instructions from SendSmart, and cannot use personal data for their own purposes.

In addition, in some cases we may hand over your personal data to other companies who themselves will be responsible for how they process your personal data. We may, among other things, hand over your personal data to partners who handle payment services and public authorities if this is required by law or by a legally binding judgment or order.

If SendSmart sells or buys a business or asset, SendSmart may possibly transfer your personal data to a potential seller or buyer of such a business or such asset.

If SendSmart or a significant part of SendSmart’s assets is sold to another company, the personal data of our customers may also be shared in connection with the sale.

We take appropriate technical and organizational security measures in accordance with applicable data protection legislation to ensure that your personal data is handled securely when transferring or sharing personal data with a third party.

5. TRANSFER OF YOUR INFORMATION TO COUNTRIES OUTSIDE THE EU/EEA

As a general rule, we process your personal data within the EU/EEA. If the personal data is processed outside the EU / EEA, there is either a decision from the European Commission that the relevant third country guarantees an adequate level of protection, or we ensure that there are suitable protection measures that ensure that your rights under the GDPR are safeguarded. Examples of such appropriate security measures are that the data transfer is subject to the European Commission’s standard contracts or that the relevant third party follows approved standards of conduct.

If you would like more information about the security measures SendSmart has implemented, you can contact SendSmart via the contact information stated at the beginning of this privacy policy.

6. PERIOD OF STORAGE OF YOUR INFORMATION

SendSmart will store your personal data for as long as is necessary to fulfill the purposes of processing your personal data.

Personal data that is processed in connection with pre-contractual offers will be deleted immediately within a reasonable time after an offer has possibly been refused and an agreement is not concluded with you as a customer.

Personal data that is processed in connection with the administration and implementation of the agreement that we have with you in connection with the delivery of our services will be stored for a minimum of three years after the termination of the contractual relationship in order to be able to process any complaints or warranty claims related to the contractual relationship.

In addition, we will have a duty to store certain information as a result of statutory duties such as accounting legislation and bookkeeping legislation. Certain information will also be stored to meet property law requirements.

7. YOUR RIGHTS

SendSmart has implemented relevant and adapted technical and organizational security measures to protect your information and secure your rights. Below is an overview of which rights you have according to the GDPR:

Right to access:

We strive to be open and transparent about how we process your personal data. If you want to know more about how we process your personal data or want to be given the personal data that we process about you, you can request access to the information we have stored about you. If we receive a request for access, we may ask you to provide more information about who you are, to ensure that we provide the data to the right person.

Right to rectification:

If you become aware that we have outdated or incorrect information about you, you can ask us to correct the error at any time by contacting us.

Right to erasure and restriction:

You have the right to request that your personal data be deleted or that its use be restricted, for example if you believe that your personal data is being processed in breach of applicable legislation. We will as far as possible accommodate a request to delete personal data, but we cannot do this if we are legally required to store certain information, e.g. for accounting purposes or to meet a legal requirement.

Right to data portability:

In some cases, you will be able to have access to personal data that you have provided to us in order to have it delivered in a structured, commonly used and machine-readable format. If it is technically possible, you can also request that the information be transmitted to a third party.

Right to protest:

You have the right to object to our processing of your personal data if these e.g. processed on the basis of our legitimate interests. Your personal data cannot be used in direct marketing on this basis if you object to such processing. If you do not want your information to be used in direct marketing, we will stop processing your personal data for such purposes

Furthermore, you can withdraw any consent you may have given to the processing of personal data for marketing purposes at any time. See here the point below about the right to withdraw consent.

Right to withdraw consent

If you have consented to our processing of your personal data, you always have the right to withdraw this consent at any time by contacting us. This does not, however, affect the legality of the processing which is based on your consent before you have revoked it.

The right to submit a complaint to the Norwegian Data Protection Authority

If you wish to complain about our processing of your personal data, you are welcome to contact SendSmart directly. If the specific matter you wish to complain about is not resolved by us, and you wish to proceed with the matter, you can complain to the relevant supervisory authority:

The Norwegian Data Protection Authority

PO Box 458 Centre

0105 Oslo

E-mail: postkasse@datatilsynet.no

www.datatilsynet.no

If you wish to exercise one of your rights, as explained above, you can contact us at any time. You can find our contact details at the very beginning of this privacy policy.

8. CHANGES TO THE PRIVACY STATEMENT

We will periodically be able to update or change the privacy policy. In the event of major changes, we will inform you of this.

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